20060829

eBay ethics

When should you leave feedback?

Initially, my thoughts were clear - the seller leaves feedback for the buyer when payment is received.  That's the extent of the buyer's obligations.  It seems apparent, however, that many sellers consider that the buyer is also obliged to leave positive feedback before they (the seller) will reciprocate, and either wait for this or respond to negative feedback with attacks on the buyer.  Bad decision.

A couple of sellers have crossed themselves off my list of prospective suppliers because of this behaviour.  I really see no justification for this approach, and the 'revenge' comments are a real turn off.  When there's a clear pattern of neutral comments about sellers not responding to emails etc, I tend to believe a buyer who leaves negative feedback about this rather than a seller who resorts to name calling and blank denial of the problem.

On the other hand, I have a problem at the moment - I have a non-paying buyer who may eventually pay up - do I leave feedback for him/her int he event that payment does arrive?  And if so, what can I say without raising their ire and inviting negative feedback myself?

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